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Subscription paid but not working
Lynelle Williams
#1 Posted : Monday, June 22, 2020 9:33:41 AM(UTC)
Rank: Newbie

Groups: Registered
Joined: 1/20/2020(UTC)
Posts: 5

My subscription has been paid per my account but it says that it has expired.
David Nelson
#2 Posted : Monday, June 22, 2020 9:54:00 AM(UTC)
Rank: Administration

Groups: Administrators, Moderator, Registered
Joined: 8/1/2019(UTC)
Posts: 26

Was thanked: 1 time(s) in 1 post(s)
Hello Lynelle,
Thank you for reaching out to us regarding you Teacher File Box subscription. I was able to take a look at your account, and get the renewal refreshed in our system. I now see that this subscription is active, and ready to view and print lessons. I would recommend signing out of Teacher File Box, then signing back in, to update your profile with the most current subscription information. Please let me know if you have any questions, or continue to experience this issue. You can contact me here, at davidn@evan-moor.com, or by calling 1-800-777-4362 ext 305. Thank you.

David Nelson
Customer Service
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